Your selected question
Q:How do I make a complaint?
A:Our promise is to:
- treat your complaint fairly and promptly
- try to resolve complaints straight away, when you first contact us
- respond to you by phone if possible, and in writing once our investigations are complete if we have not been able to resolve your query when you first contact us
- keep you informed of our progress.
To find out more about our complaints procedure and for details on how to make a complaint please visit our complaints page.